Refund policy

Refund policy

Every product we sell is hand-picked by two former Canadian national champions. All sales are final. We do not accept returns or exchanges for change of mind, a model or colour chosen by mistake, or items that are no longer wanted.

Damaged, defective or wrong items. If your order arrives damaged, defective, or different from what you ordered, email us at customers.ppfun@gmail.com within 7 days of delivery. Include your order number and clear photos or a short video of the problem. Once we confirm it, we will send a replacement or give you a full refund, your choice. For balls and accessories you do not need to send anything back.

Robot warranty. Champion Series robots come with a 12-month warranty against manufacturing defects from the date of delivery. If something goes wrong, contact us first: most issues are solved with quick troubleshooting or a replacement part. If a robot cannot be fixed, we will arrange a repair or replacement at no cost to you. The warranty does not cover damage from accidents, misuse, unauthorized modifications, or normal wear such as worn wheels.

Lost parcels. If the carrier confirms your parcel was lost in transit, we will send a replacement at no cost. Delivery times are estimates, and we do not offer refunds or compensation for orders that arrive later than estimated.

Wrong address. Orders shipped to an address entered incorrectly at checkout are the customer's responsibility and will not be replaced or refunded.

Cancellations. We process orders the same day they are placed. To cancel, email us right away. Orders can be cancelled free of charge only if they have not yet shipped.

Refunds. Approved refunds go back to your original payment method within 5 to 10 business days.

This policy does not affect any rights you have under the consumer protection laws of your province, territory or state.